UCaas ( Unified communications as a service) buying decisions need unique buying considerations compared to other alternatives. Given that there are many UCaaS providers, it is important to consider essential factors when shopping for one. One of the factors to consider is the UC implementation process and deployment model provided.
There are three major types of UCaaS deployment models: hybrid-cloud, on-premises and cloud-hosted. There has been also various forms of hosted UC that have been on the consumer market for quite some time. UCaaS only hit the market in recent years, and it emerged as an excellent option for business enterprises.
There are certain benefits that unified communications as a service has over VoIP, here are some of them:
No Hardware Costs
Businesses don’t have to make hardware purchases related to UCaaS models. This gives them an edge over VoIP. UCaaS solutions enables advanced functionality without using any costly or expensive infrastructure. As much as leasing add-on costs or arrangements might be needed for mobile devices or other equipment, a leasing model makes it possible for businesses to quickly adapt to new technologies. This scales operations in an effective manner without having to worry for outdated features. Furthermore, businesses will save a good amount of money.
Integrates Apps and Tools
Another benefit of UCaaS is that they have integrated tools and apps. This feature helps businesses to align vital communication systems with basic operating system tasks. Thanks to UCaaS solutions, integrated communications are now included in most professional operational systems.
There are many types of business apps that benefit from this integration, some of them include data storage and management, productivity, customer support, and Customer Relationship Management platforms. Voice integration with business apps is crucial for the success of any business. It helps enhance productivity and promote organizational efficiency.
Managed Security Updates
UCaaS offers cloud-based communication solutions that are much faster to update and easier to manage. Instead of always depending on manual security updates tied to hardware devices, businesses can benefit from tightly managed and automated security solutions.
This can be acquired through various UCaaS providers that offer industry expertise, security certificates, and dedicated security resources to help ensure business continuity. It also helps mitigate various risks.
One of the major benefits of UCaas communications is the ability to manage and align with online resources. The online nature of conferencing and messaging tools makes them accessible from wherever a user is located. This offers a wide range of productivity benefits that help enhance business operations. Working remotely is a great way for businesses to increase on productivity. It also saves time and money.
UCaaS has an advanced functionality over VoIP. It allows businesses to easily switch between various communication channels like messaging, text, and voice. These functions contribute to the success of a business. For example, messaging makes it easy for employees to communicate between themselves and the managers. Furthermore, it makes it easy for younger clients to raise their concerns.
It Costs Less
This is a subscription-based service that involves users paying monthly. This is avoids costly expenses because businesses don’t have to acquire costly equipment and install them. It also eliminates the need for spending money on various maintenance costs. As a result, businesses will save a good amount of money.
It Enhances Collaboration
UCaaS gives call agents the ability to be in constant communication with customers, co-workers and managers. This helps them deliver a better customer experience. Furthermore, enhanced collaboration contributes to improved productivity. Many businesses have registered improved customer ratings thanks to UCaaS solutions.
UCaaS is a very flexible option. It allows call agents more agility in the manner they handle customers. This helps improve customer service and experience. It also contributes to a sustainable business. By freeing up a number of call agents, UCaaS solutions help improve business efficiency.
UCaaS is a very scalable system. This means you can remove or add call agents depending on demand or seasonal workflows. If the demand is high, you can simply add more call agents. This ensures that every client is attended to quickly and effectively.