UCaas ( Unified communications as a service) buying decisions need unique buying considerations compared to other alternatives. Given that there are many UCaaS providers, it is important to consider essential factors when shopping for one. One of the factors to consider is the UC implementation process and deployment model provided.
There are three major types of UCaaS deployment models: hybrid-cloud, on-premises and cloud-hosted. There has been also various forms of hosted UC that have been on the consumer market for quite some time. UCaaS only hit the market in recent years, and it emerged as an excellent option for business enterprises.
Some of the main features of UCaaS include:
Messaging
This is perhaps the most popular and important UCaaS feature. It allows businesses to streamline collaborations and improve workflows. This can be done through activities like sharing ideas in a group chat or sending a quick text to answer a question. When used correctly, messaging provides an opportunity for employees to collaborate and stay connected, this ensures efficiency in a workplace.
Furthermore, messaging is a great platform for employees to reach out to customers. Unlike in the past, younger clients prefer instant messaging and text messaging to phone calls. Through UCaaS solutions, businesses get a way to organize and manage their messaging strategies. This enables them to offer better services to their clients.
Through this technology, any device that has been integrated into a UCaaS system can give access to almost anything, from voicemail, to social media chat, instant messages, and transcriptions. Keep in mind that over 70% of people use text messaging for business today.
Video Conferencing
Video conferencing has become a crucial part of executing business. Through a UCaaS solution, various businesses can now enjoy high video quality conferences. There is also the flexibility of various users participating in a conference no matter the device they are using. UCaaS solutions link various communication platforms to the cloud.
The cloud ensures that various team members don’t have to be in one room when working on projects. Through the video conferencing feature of UCaaS, it is possible for users to host conversations, launch conversations, and even share files. Users are able to launch presentations from smartphones, desktops, or tablets.
Video conferencing is extremely useful in situations where people are not allowed to speak face-to-face. Even though people won’t be physically meeting, the body language and facial expression aren’t lost in video conferences.
Business App Integration
Through UCaaS solutions, users can integrate their favorite business apps with VoIP communications. One of the common features in this case is the access to a customer’s order status, buying history, and call notes. The integration of these features makes it possible for customer service teams to analyse, understand, and resolve issues efficiently.
UCaaS has features that allow you integrate your VoIP communications with your favorite business apps. Quick and efficient services are vital for any business! Through the business Integration feature of UCaaS, businesses can achieve this aspect. Being able to integrate different business apps is what makes UCaaS a vital service for any business.
Call Center
UCaaS call center features can significantly help businesses improve customer interactions. Through this feature, sales teams can follow up on leads and convince potential clients to make purchases. This contributes to the growth of a business. Furthermore, the call center feature makes it easy for customers to call the business.
It is easier for them to navigate to the person they want to talk to, guaranteeing an excellent brand experience. The customer-compay communication can be greatly improved by UCaaS solutions. With improved communication, the relationship will also grow.
Mobile VoIP
This is one of the greatest and most unique UCaaS features. Its mobile capabilities make it possible for workers to take calls without being at their desks. Employees can be able to do other duties while keeping tabs on customer calls. This not only helps increase productivity but also effectiveness.
